The fact that no one responded and that there was no way to talk to anyone was horrible. ”
The mother of a teenager who called nearly $ 20,000 (£ 15,300) from her savings account to make donations to Twitch has been successful in her bid to get the money back.
Speaking to Dotesports, the mother confirmed that thanks to the Twitch Xsolla couple, she was able to recover almost the sum of $ 19,870.94 that the boy had secretly given to serpentines between June 14 and 30.
“I’m so relieved to return the money to my account and let the nightmare end,” the mother told Dotesports. “Right now, it̵7;s within a few hundred dollars, and I’m happy to have received what I did and I’m not going to chase the difference.”
Still, the parent admitted he felt he was “hitting a brick wall with Twitch,” and believed the company’s lack of response was “the most frustrating of all.” He alleges that no one responded to his inquiries despite sending certified mail to both Twitch CEO Emmett Shear and Amazon’s legal team, but after submitting an online form, the Twitch account of the son abruptly shut down and caused “all transaction information” to be lost.
It is unknown if any attempts were made to contact the affected agents or if they were affected by the donation refunds. According to the report, the donations went to “popular Twitch streamers like Tfue, Gorb, Ewokttv, Atlanta quarterback Kurt Benkert and Miami Heat’s Meyers Leonard.”
“The fact that no one responded and that there was no way to talk to anyone was horrible,” he added. “It was probably the worst.”
He ends up insisting that his son is “unfortunate” and is currently receiving counseling. He can now only play games under supervision and Xoslla has “permanently blocked” the boy’s account to prevent further unauthorized donations.
“It was a difficult time for our family, but we hope we all grow from that and be a stronger family,” he said.